Refund Policy

Request a review

Contact support@exactloomworks.com with an order reference, product version, Windows version and a short description. Paddle may also provide buyer support through the receipt or checkout. Do not send a real workbook, VBA source, report or secret; a synthetic reproduction may be requested if needed.

Duplicate charge or failed delivery

We will review duplicate payment for the same intended order and a verified completed order for which the package could not be delivered. If a one-time link expired or was interrupted, we first check the payment and eligibility record. For a verified qualifying order, we initiate a safe replacement link or refund handling within two business days of notice. A lost link does not mean a new purchase is needed.

Qualifying defect

For a reproducible product defect in the documented supported Windows environment and trusted-internal input scope that prevents a usable Assessment Report, request a voluntary refund review within seven days after purchase. An inspection-incomplete result requires investigation; it does not by itself prove a defect. We may offer a fix or refund according to the facts and applicable provider process.

Outside the voluntary policy

A change of mind after generating a usable report, unsupported environments or inputs, unknown or untrusted workbooks, and an expectation of automatic code conversion are generally outside this voluntary defect policy. This does not limit non-waivable legal rights.

Provider and legal rights

Paddle is the planned checkout merchant of record. The applicable Paddle buyer policy and mandatory law govern where they give the buyer additional rights or require a different outcome. Refunds are processed through the payment provider to the original payment method; timing depends on the provider and payment method. No payment is accepted on this information site.