SUPPORT
Start with the documentation.
Product support covers using the documented tool; it is not migration consulting.
Where to start
Use the VBA usage guide for setup, status meanings and common errors. Contact support@exactloomworks.com for product questions or a minimal synthetic defect report. We aim to reply to ordinary product support within 5 business days. Requests for seller identity before purchase are handled separately and without delay; see Seller Information. Do not email private workbooks or source files.
Common questions
Which workbooks can I assess?
Only .xlsm workbooks or exported VBA that your organization owns, already trusts and obtained from a known internal source. Unknown or external files are outside the supported boundary.
Does the tool run macros or create Office Scripts?
No. It performs a static, source-based assessment and does not generate converted code.
Does a low-friction result guarantee migration?
No. Test the original workflow and any replacement in Excel and the target environment.
Is P-code checked against the source?
No. Read pcode_trust_status separately. NOT_VERIFIED is expected when source and P-code have not been compared.
Outside product support
- Workbook repair or macro debugging
- Custom questionnaire completion
- VBA rewrite or Office Scripts development
- Malware analysis
- Compliance consulting
- Customer-specific migration work